Another advantage to being Managed Services Client is knowing that we can help your users immediately with computer related issues. Remote server and desktop support provide clients with immediate solutions to many problems. With sophisticated remote-access tools and experienced technicians, SiliconShack will resolve IT problems without costly onsite visits and with minimal disruption to daily operations. Immediate problems are solved while a user watches or takes a short break. If the need is not immediate, we can schedule a time when the user is not at their desk so there is no disruption.
Remote support and troubleshooting is even available before and after normal business hours!
We can even give users access to the remote tools to access their computer from the road or working from home.
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